Treatment deposits
A $75 deposit or valid credit card on file is required to secure any treatment appointment. The deposit is applied to the cost of treatment at your appointment.
Deposits are non-refundable, but may be transferred to a new appointment when proper notice is provided.
Cancellation and rescheduling
Please provide at least 48 hours’ notice to cancel or reschedule.
With less than 48 hours’ notice, the $75 deposit is forfeited and a new deposit or valid card on file is required to rebook.
No-shows
A no-show means failing to arrive without notice.
- The $75 deposit is forfeited.
- A new deposit is required for future bookings.
- Repeated no-shows may restrict peak-time booking.
Late arrivals
Arrivals more than 10 minutes late may need to be rescheduled. This is treated as a late cancellation and the deposit may be forfeited. The team will try to accommodate you without compromising safety or care.
Appointment reminders
Email, SMS and app reminders are provided as a courtesy. Clients remain responsible for attending scheduled appointments.
How to cancel or reschedule
Reply to your confirmation email, send an SMS, use the Subtly You app or call 519 998 5043.
Make sure you receive confirmation. Social media direct messages are not monitored for time-sensitive scheduling changes.